Question 1

What if I am not satisfied with the product?

Accepted Answer

For any reason if you are not completely satisfied with your product then let us know and we’ll make it right for you. If the product is deemed faulty, Shayona Blinds will replace the product free of charge or alternatively you have the option of a full refund. *This does not apply to a change of mind on the type of product, fabric and colours originally ordered.*

Question 2

What is your Returns and Refunds policy?

Accepted Answer

Since our products are custom made to suit your exact specifications, they are not suitable for resale or restocking. However, if it is deemed that there is a fault in the production of the product, then the product will be remade and replaced in full at no extra cost. For further details, refer to our terms & conditions or get in contact with one of our friendly team members: 1300 162 223

Question 3

Do Your Curtain And Blinds Come With Warranties?

Accepted Answer

Our curtains and blinds do come with warranties, but our warranty policies are different for each product. The warranty policy of the product you choose to purchase will be shared with you prior to ordering. For further details on all our warranties, please contact our expert team 1300 162 233

Question 4

How long will I be waiting for my installation?

Accepted Answer

Turnaround times vary from product to product, depending on the availability of materials and the quality of materials used for your order. Once you make a purchase you will receive your order confirmation and there it will include the turnaround time for your particular product. Alternatively, you can get in touch with one of our friendly consultants on 1300 162 223 before you order and ask about the availability of certain products.

Question 5

After I order my blinds can I make any changes?

Accepted Answer

Take a moment to review what you are ordering carefully, and make changes where needed before proceeding. As products are custom made it will begin to manufactured immediately after ordering, therefore at Shayona Blinds we can only accept cancellations and changes within 24 hours after the placement of the order. After the following business day, we will not be able to adjust or cancel the order.

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